Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following are not Strictly Necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Track the pages you visit via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (if available)

This website will not

  • Share any personal information with third parties


Privacy Notice
Return to Work November 2019

We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation.

This Privacy Notice explains what Personal Data the organisation holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.

Types of Personal Data

Return to Work Ltd holds personal data in the following category:

  • Client notes and correspondence

Why we process Personal Data (what is the “purpose”)

“Process” means we obtain, store, update and archive data.

  • Client data is held for the purpose of providing clients with appropriate, high quality, and effective coaching.


What is Return to Work’s Lawful Basis for processing Personal Data?

The Law says we must tell you this:

We hold clients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively.

Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so.

  1. Client data may be shared with other professionals who need to be involved in your coaching (for example if we seek advice from coaching supervisors or academics about the most effective coaching interventions for your progress). Client data is also securely stored for back-up purposes with our computer software supplier.
  2. Information shared in coaching sessions is confidential and not shared outside the session unless mutually agreed open and documented in writing by the coach. The only exception to this would be a situation where the coach is required by law to make a disclosure, or where the coach has a good-faith belief that disclosure of information is necessary to comply with the law, to protect the coach’s rights or property, or to avoid harm to the coach, client or anyone else, or to respond to an emergency. In such situations, disclosure would be limited to essential information.


Your Rights

You have the right to:

  1. Be informed about the personal data we hold and why we hold it.
  2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
  3. Check the information we hold about you is correct and to make corrections if not
  4. Have your data erased in certain circumstances.
  5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
  6. Tell us not to actively process or update your data in certain circumstances.

How long is the Personal Data stored for?

  • We will store client data for as long as we are providing coaching support or because you opted in to being on our mailing list. We will archive your data (that is, store it without further action) for as long as is required for legal purposes.

What if you are not happy or wish to raise a concern about our data processing?

You can complain in the first instance to Kirsteen Williamson-Guinn at and we will do our best to resolve the matter. If this fails, you can complain to the Information Commissioner at or by calling 0303 123 1113.